ISO 9001:2015 – Quality Management Systems (QMS)
ISO 9001:2015 is an internationally recognized standard that sets out the requirements for establishing, implementing, maintaining, and continually improving a quality management systems (QMS) within an organization.
| Purpose | The primary purpose of ISO 9001:2015 is to help organizations implement a systematic approach to managing quality across all areas of their operations. This includes defining processes, setting quality objectives, and ensuring that these objectives are met efficiently and effectively. |
| Applicability | ISO 9001:2015 can be applied to any organization, regardless of its size, industry, or location. It is designed to be flexible and adaptable to various business models and sectors, including manufacturing, service-oriented organization, profitable, non-profitable, govt. organization, construction, healthcare, and more. |
| Requirements | The standard specifies a set of requirements that organizations must fulfill to establish and maintain an effective QMS. These requirements cover areas such as: -Leadership and commitment from top management. -Understanding the context of the organization and its external and internal factors. -Identifying and addressing risks and opportunities related to quality objectives. -Defining clear quality policy and objectives. -Establishing documented processes and procedures to ensure consistent product/service quality. -Monitoring and measuring performance through defined metrics. -Implementing corrective actions and continual improvement initiatives based on data analysis. Process Approach: ISO 9001:2015 promotes a process-based approach to quality management, emphasizing the importance of understanding and managing interrelated activities as processes. By focusing on processes, organizations can identify areas for improvement and optimize resource allocation. Customer Focus: One of the central principles of ISO 9001:2015 is customer focus. Organizations are required to determine and meet customer requirements consistently, which leads to enhanced customer satisfaction and loyalty. |
| Benefits | Implementing ISO 9001:2015 brings several benefits to organizations, including: -Improved product and service quality. -Enhanced customer satisfaction and retention. -Increased operational efficiency and productivity. -Better management of risks and opportunities. -Compliance with regulatory requirements. -Competitive advantage in the marketplace. -Enhanced credibility and reputation. In summary, ISO 9001:2015 is a comprehensive standard that provides a framework for organizations to establish and maintain an effective QMS, driving improvements in quality, customer satisfaction, and overall business performance. By adopting ISO 9001:2015, organizations can enhance their competitiveness and reputation while demonstrating a commitment to excellence in quality management practices. |
Why ISO 9001: 2015 Certification?
ISO 9001:2015 is a widely recognized and respected international standard for quality management systems (QMS) that provides organizations with a framework to establish and maintain effective processes to consistently deliver products and services that meet customer requirements and enhance customer satisfaction. There are several reasons why organizations choose to implement ISO 9001:2015:
Enhanced Customer Satisfaction, Global Recognition and Credibility, Improved Processes and Efficiency, Risk Management, Continual Improvement, Competitive Advantage, Legal and Regulatory Compliance, Management Commitment and Leadership, Supplier Relationships, Stakeholder Confidence, etc.
In summary, organizations adopt ISO 9001:2015 to establish a robust quality management system that drives operational excellence, enhances customer satisfaction, fosters continual improvement, and boosts overall performance and competitiveness in the market. ISO 9001 certification signifies a commitment to quality and provides tangible benefits for organizations across various industries and sectors.
How THIRD EYE can help organizations?
THIRD EYE has been associated with KBS CERTIFICATION SERVICES LTD., a leading Certification Body, to offer ISO certification in management systems under JAS-ANZ accreditation.
Our services now include ISO 9001:2015 (QMS), ISO 14001:2015 (EMS), ISO 45001:2018 (OHSMS), ISO 50001:2018 (EnMS), and ISO 27001:2022 (ISMS), setting a new benchmark for excellence in Bangladesh.
This association signifies a major milestone for THIRD EYE, showcasing our commitment to providing top-notch services in quality management, environmental sustainability, occupational health and safety, energy management, and information security.
Important Note: Where THIRD EYE provides customized audits, industrial audits, internal audits and sourcing for a client, KBS Certification Services Ltd will not certify any such client as we have to comply with accreditation requirement.